At ConnectHERUK, we put time, care and planning into creating events and experiences that bring women together and support our wider community purpose. As a Community Interest Company (CIC), income from our events helps us deliver experiences, cover event costs and continue developing the ConnectHERUK community. This Refund & Cancellation Policy explains what happens if you can no longer attend an event, if an event is changed, or if ConnectHERUK needs to cancel or reschedule an event.
1. Event Tickets
When you purchase a ticket for a ConnectHERUK event, your place is reserved and costs may be committed in advance to venues, suppliers, catering, entertainment, activities and other event expenses. For this reason, tickets are generally non-refundable unless otherwise stated on the individual event page or booking platform. Any event-specific refund conditions displayed at the time of booking will form part of your booking terms.
2. If You Can No Longer Attend
If you are unable to attend an event, please contact us as soon as possible. Unless otherwise stated for the specific event, we are not required to provide a refund where you are unable to attend because of a change in your personal circumstances. However, depending on the event and the notice provided, we may be able to offer one of the following at our discretion: transfer your ticket to another eligible attendee; provide a credit towards a future ConnectHERUK event; or offer an alternative arrangement. These options are not guaranteed and will depend on the circumstances of the event.
3. Ticket Transfers
Where ticket transfers are permitted, you must contact ConnectHERUK before the event. You may be asked to provide the name and contact details of the person receiving the ticket. The new attendee must meet any eligibility requirements that apply to the event. Tickets must not be resold at a higher price or used for commercial resale without our permission.
4. Event Cancellation by ConnectHERUK
If ConnectHERUK cancels an event and does not provide a suitable alternative, ticket holders will be entitled to the remedies required by applicable law. Where a refund is due, this will normally relate to the ticket price paid directly to ConnectHERUK. We are not responsible for additional costs you may have incurred in connection with the event, such as travel, accommodation, childcare, parking, clothing, food or drink purchased elsewhere, or other personal expenses, except where the law requires otherwise. We recommend considering flexible travel and accommodation arrangements where additional bookings are required.
5. Rescheduled Events
If an event is rescheduled, your original ticket will normally remain valid for the new date. Where you are unable to attend the rescheduled date, we will explain the options available to you. Depending on the circumstances, these may include: transferring your ticket; receiving event credit; or receiving a refund where required by law or where ConnectHERUK chooses to offer one. Any deadline for requesting an alternative arrangement will be communicated to affected attendees.
6. Changes to an Event
Sometimes we may need to make changes to an event without cancelling it. This could include changes to venue, timings, activities, entertainment, speakers or hosts, catering, programme, suppliers, or other event elements. Minor changes that do not materially affect the overall nature of the event will not normally give rise to a refund. If a significant change substantially alters the event you originally booked, we will explain the options available to affected attendees.
7. Late Arrival or Non-Attendance
Refunds will not normally be provided if you arrive late, miss part of an event, fail to attend, are unable to enter because you did not meet clearly stated entry requirements, or leave an event early for personal reasons. Please check all event information carefully before attending.
8. Removal From an Event
ConnectHERUK reserves the right to refuse admission or remove an attendee where their behaviour presents a genuine safety concern, breaches venue rules, involves harassment, discrimination, violence, threatening behaviour or seriously disrupts the event. Where an attendee is refused entry or removed because of their own serious misconduct, a refund will not normally be provided, subject to applicable law.
9. Food, Activities and Individual Event Elements
If an event includes food, entertainment, activities, games, speakers or other features, the exact programme may sometimes change. A refund will not normally be issued because an individual activity, menu item, speaker or entertainment element changes where the overall event still proceeds. Where a major advertised feature is removed and this substantially changes the event, we will consider the appropriate remedy based on the circumstances.
10. Third-Party Booking Platforms
Some ConnectHERUK tickets may be sold through third-party booking or payment platforms. Where this applies, refunds may also be subject to the platform's own terms and processing procedures. Any booking fees or platform charges may be non-refundable where these are retained by the third-party provider.
11. Refund Processing
Where a refund is approved, it will normally be returned to the original payment method used to make the booking. Processing times can vary depending on the payment provider, bank or booking platform. We are unable to guarantee how quickly a bank or payment provider will make the refunded funds available after the refund has been processed.
12. Event Credit
Where ConnectHERUK offers event credit instead of a refund, any expiry date, restrictions or conditions will be made clear when the credit is issued. Event credit is not exchangeable for cash unless otherwise agreed or required by law.
13. Consumer Rights
Nothing in this policy is intended to limit or remove any statutory rights you may have under applicable UK consumer law. Where the law gives you a right to a refund or another remedy, those rights will apply regardless of anything stated in this policy.
14. Contact Us
If you have a question about a ticket, cancellation, transfer or refund request, please contact us with your booking details. ConnectHERUK CIC, Email: connectheruk@gmail.com, Instagram: @connectheruk. Please include your full name, the event name, your booking reference where applicable, and a brief explanation of your request. We will review your request and respond based on the terms applicable to your booking and the circumstances of the event.
Our Approach: ConnectHERUK is committed to being fair and transparent while also protecting the sustainability of the community we are building. Because event costs are often committed in advance, we encourage attendees to check event details carefully before booking and to contact us as early as possible if circumstances change.