At ConnectHERUK, your privacy matters to us. ConnectHERUK is a Community Interest Company (CIC) created to bring women together through events, experiences and community-led activities. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book or attend an event, join our mailing list, contact us, interact with our social media or otherwise engage with ConnectHERUK. We are committed to handling your personal information fairly, responsibly and transparently.
1. Who We Are
For the purposes of UK data protection law, ConnectHERUK is responsible for deciding how and why your personal information is used. Registered company name: CONNECTHERUK C.I.C. Company number: 17429160. Registered office: London (full details at Companies House). Email: connectheruk@gmail.com. Instagram: @connectheruk. In this Privacy Policy, "ConnectHERUK", "we", "us" and "our" refer to ConnectHERUK CIC.
2. What Personal Information We May Collect
Contact Information: full name, email address, telephone number, postal address where required, social media username or profile information. Booking & Event Information: name, email, telephone, booking reference, event booked, ticket type, payment status, attendance information, dietary requirements, accessibility requirements, emergency contact details, and other voluntarily provided information. Payment Information: where you purchase a ticket, payment may be processed through a third-party provider; we do not normally receive or store complete card details. Communications: records of emails, enquiry forms, direct messages, feedback, complaints, refund/transfer requests. Marketing Preferences: contact details, subscription date/method, communication preferences, opt-out status. Website Information: IP address, browser type, device type, pages visited, approximate location, usage information, referring website, cookie information (further detail in a future Cookie Policy). Photographs & Video: photographs of attendees, video footage, recap content, interviews/testimonials, voluntarily submitted content; used for community updates, social media, website and promotional purposes where appropriate; additional consent sought where required; attendees can opt out of identifiable imagery where possible.
3. Information About Health, Dietary or Accessibility Requirements
This may be considered more sensitive personal information. We only request it where relevant to providing an event safely or appropriately, and will seek explicit consent or rely on another lawful basis where required, limiting access and not using it for unrelated purposes.
4. How We Collect Your Information
Directly from you (ticket purchase, event registration, website forms, mailing list, email or social contact, surveys, attendance, competitions, collaborations, or voluntary provision) and from third-party providers (ticketing platforms, payment processors, website providers, email marketing services, event registration platforms, social media platforms).
5. How We Use Your Personal Information
To process bookings, confirm and manage attendance, send event information and updates, respond to enquiries, manage transfers/cancellations/refunds, communicate changes, deliver activities and programmes, provide accessibility/dietary arrangements, manage payments and financial records, maintain legal/accounting records, improve events and services, understand website usage, protect the website/attendees/team/organisation, respond to complaints, manage partnerships, send permitted marketing, publish community/event content, and support ConnectHERUK's development and community purpose. We will not use information incompatibly with the purpose it was collected for, unless permitted by law.
6. Our Lawful Bases for Using Your Information
Contract (processing bookings, confirmations, essential event info, refunds/transfers); Consent (certain marketing, non-essential cookies, certain photo/video uses, sensitive information — withdrawable at any time); Legitimate Interests (improving events, responding to enquiries, website security, fraud prevention, understanding engagement, protecting ConnectHERUK and community); Legal Obligation (tax, accounting, legal claims, regulatory requirements, lawful authority requests).
7. Marketing Communications
We may send information about upcoming events, community activities, ticket releases, programmes, opportunities, news and updates, with consent where required. You can unsubscribe via email link, by contacting us, or another provided opt-out method. Opting out of marketing doesn't stop essential service messages about an existing booking.
8. Cookies
Our website may use cookies to make it function, remember preferences, understand traffic, analyse usage and improve experience. Consent will be sought for non-essential cookies where required by law; essential cookies may not require consent. Further detail in a future Cookie Policy.
9. Who We May Share Your Information With
We do not sell personal information. We may share limited information as necessary with event venues, ticketing providers, payment processors, website hosting providers, email marketing providers, IT/website support, photographers/videographers, catering companies, activity providers, professional advisers, accounting providers, insurers, and other suppliers delivering a ConnectHERUK event or service — only what's reasonably necessary — or where required by law or to establish/exercise/defend legal rights.
10. Social Media
We use Instagram and may use other platforms. Interacting with us via social media means that platform's own privacy policy also applies; we don't control third-party platforms and encourage reviewing their settings and policies.
11. International Transfers
Some technology providers may process or store information outside the UK; where this happens, we take reasonable steps to ensure appropriate safeguards under data protection law.
12. How Long We Keep Your Information
Only as long as reasonably necessary: booking information for administrative/financial/legal purposes; financial records per applicable tax/accounting law; enquiry records for a reasonable period after resolution; mailing list information until unsubscribed or no longer required; event photography retained as part of community/promotional/historical content where lawful; sensitive information (dietary/accessibility) retained only as long as necessary. We securely delete or anonymise information when no longer required.
13. Keeping Your Information Secure
Reasonable steps against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction, including password protection, access restrictions, secure third-party services, and limiting access to those who need it. No system can guarantee complete security, but we take proportionate measures.
14. Your Data Protection Rights
Depending on circumstances, you may have rights to: Access (a copy of your information); Correction (fix inaccurate/incomplete information); Deletion (in certain circumstances); Restriction (limit how we use it); Object (to certain uses including legitimate-interest processing and direct marketing); Data Portability (structured, commonly used electronic format in certain circumstances); Withdraw Consent (at any time, without affecting prior lawful processing). Not every right applies in every situation; we'll explain our position if a request can't be fulfilled.
15. How to Exercise Your Rights
Contact connectheruk@gmail.com with enough information to identify you and understand your request. We may need to verify your identity, and will respond per applicable data protection law.
16. Complaints
Please contact us first so we can address your concern. You also have the right to complain to the UK's Information Commissioner's Office (ICO) — see the ICO's website for further information.
17. Children's Privacy
ConnectHERUK's primary community and events are intended for adults unless a particular event clearly states otherwise. We do not knowingly collect personal information from children through our general services where this isn't appropriate. If activities specifically involving children or young people are introduced, additional privacy information and safeguards will be provided.
18. Photography, Video & Community Content
We may publish photography or video via our website, Instagram, other ConnectHERUK social platforms, event recaps, newsletters, promotional materials, and community reports/presentations. Attendees will be informed where appropriate that photography/filming is taking place. If you have concerns about a photo/video in which you're clearly identifiable, contact us and we'll consider the request reasonably.
19. Information Shared With Other Attendees
Attending an event doesn't automatically mean your contact details are shared with other attendees. If we create networking groups, WhatsApp groups, community directories or similar spaces where personal details may be visible to others, we'll aim to make this clear before you join; participation is normally voluntary. Please respect other members' privacy and don't share another attendee's personal information, photographs or private communications without permission.
20. Third-Party Links
Our website may link to external websites, ticket platforms, venues or other organisations. This Privacy Policy only covers ConnectHERUK; we're not responsible for external organisations' privacy practices and recommend reviewing their policies before sharing personal information with them.
21. Changes to This Privacy Policy
We may update this policy as ConnectHERUK grows, activities change, or data protection requirements develop. The latest version will always be on our website; where a change materially affects how we use personal information, we may take additional steps to bring it to your attention.
22. Contact Us
Questions about this Privacy Policy or how we use your personal information: ConnectHERUK CIC, Company number: 17429160, Registered office: London (full details at Companies House), Email: connectheruk@gmail.com, Instagram: @connectheruk.
Your Community. Your Information. ConnectHERUK exists to create meaningful opportunities for women to connect, build friendships and experience community. The trust of our community matters to us, and that includes treating your personal information with care, respect and transparency.